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A response desk for every customer signal.

Unified triage with split-pane threads, assignment, macros, and inbound email channels - for conversations your business cannot afford to lose. Scale plan only.

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ScaleResponse Desk
  • Split-pane UI
  • Assignment and status
  • Inbound email channels
  • Macros
  • Routing rules
  • Analytics
What you get

Everything you need, nothing you don't.

A response desk for every customer signal. Built for the way you actually work, with no setup headaches and no surprises.

Split-pane UI

Contact context on the left, your response on the right - built for speed.

The Response Desk split view: the thread list on the left, the contact and workflow panel in the middle, and a support conversation on the right.

  • Assignment and status

    Every thread gets an owner and a resolve state your team can trust.

  • Inbound email channels

    Route support@ into the same desk as form submissions.

  • Macros

    Saved replies for the answers your team sends every day.

  • Routing rules

    Send VIP leads and urgent threads to the right queue.

  • Analytics

    See volume, response time, and resolution trends.

How it works

Build it. Share it. Watch it land.

  1. Step 1

    Connect channels

    Wire inbound email and Formspring products into one desk.

  2. Step 2

    Route and assign

    Set rules so the right owner sees each thread first.

  3. Step 3

    Resolve with context

    Reply, macro, and close with full submission history attached.

About Response Desk.

What is Response Desk?
A Scale-tier unified inbox for triaging submissions and email conversations with assignment, macros, and routing.
Which plan includes Response Desk?
Response Desk is available on the Scale plan.

Your next desk is three minutes away.

Pick a template, make it yours, and share it today. Every plan includes its submissions with no per-response overage fees.

Start free Use a template

No card needed. 50 submissions a month on the free plan.